JNE TOUR & TRAVEL SITES & SERVICES PRIVACY POLICY

Last updated on May 20, 2023

WHO ARE WE?

JNE Tour & Travel Sdn. Bhd. (12511351-A) (KPK/LN:8934) is a privately owned Malaysia-based company specializing in luxury private tour and tailor-made luxury holidays around the world.

Any personal information provided to or gathered by us is controlled by JNE Tour & Travel Sdn. Bhd., a company registered in capital city of Malaysia at: 75-2A, OG Business Park, Jalan Taman Tan Yew Lai, Taman Tan Yew Lai, 58200 Kuala Lumpur, Malaysia. Registered number12511351-A, KPK/LN:8934.

DATA SECURITY

Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

FACE TO FACE ENQUIRIES (SHOWS)

When you request information during meeting we ask you for personal details (name, surname), contact details (email address, postal address and phone number) to provide you with the travel information which you requested for. This data will also let us to contact you after meeting to proceed your request.

Later, we will use your data to provide marketing information until you ask us to stop by clicking ‘unsubscribe’ link provided with each email communication or by contacting us by phone or email.

We do never share or sell your email and postal address to any third party for marketing purposes, but may do to fulfil our contact with you (see that section of our privacy statement below).

WHY DOES JNE TOUR & TRAVEL COLLECT, USE AND SHARE YOUR PERSONAL DATA?

Reservations: First and foremost, we use your personal data to complete and administer your reservation (of any type: online or privately designed) and forward your reservation details to the accommodation you have booked.

Customer service: We provide customer service, hence we help you whenever you need our assistance. Sharing your details with our team allows for a quick response when you need us – including helping you find an appropriate services and any questions you might have about your reservation.

Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travelers choose a place to stay that suits them best. We will never publish your personal details without your approval. Still you may use nick name in such publication.

Account administration: We offer a user account facility on our website to these of our Clients who book online. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see properties that you’ve searched for before, and see other information you’ve provided about accommodations and destinations. It also allows you to see any reviews you submitted about places you stayed in. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share on this platform includes your photo, the names of places you’ve stayed in, your lists, your plans for future trips, your reviews and other information about services and destinations.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example: When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.

Based on the information you share with us, individualized offers may be shown to you on the JNE Tour & Travel website, in mobile apps or on third-party websites, including social media sites. When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone, however we do not opt for this keeping your privacy and time in mind.

Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: We may need to respond to and handle requests you have made.

If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service items again or fill in all the reservation details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with JNE Tour & Travel.We may also send you other material related to your reservation, such as how to contact JNE Tour & Travel if you need assistance while you’re away, or a summary of previous reservations you made.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

HOW DOES JNE TOUR & TRAVEL SHARE YOUR DATA WITH THIRD PARTIES?

In certain circumstances, we may share your personal data with third parties.

The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the services (hotels/rentals/cars/cruises/tours/activities) you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.

Your local travel agency (if you booked itinerary or trip): In In order to support you during the reservation process and throughout your stay, your details may be shared with travel agency which will take care of you during your trip. Your information might also be used by these partners for analysis and to provide you with travel-related offers that may be of interest to you and to offer you customized service after your arrival to the destination.

Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.

Competent authorities: We work with partner websites around the world to distribute the service items listed on our website and mobile apps (Hotels/Rentals/Cars/Cruises/Tour/Activities). When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.

Business partners: We work with business partners around the world to distribute or advertise services and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.

HOW DOES JNE TOUR & TRAVEL USE MOBILE DEVICES?

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process your personal details in a similar way as our website does – and they also allow you to use location services to find services nearby.

MINOR PROTECTION

Our Services may be used by, or collect personal data about, children under the age of 16 only with the involvement of and, as needed, consent from the child’s parent or guardian. To the extent we process personal data about children, we do so for the purposes described in the consent request and to provide the requested Services.

If you have reason to believe that we have collected personal data from someone under 16 years of age in connection with our Services without adequate involvement from the child’s parent or guardian, please let us know by contacting us via the methods described under 'How to Contact Us.'

THIRD PARTIES WE DON’T OWN OR CONTROL

Our websites, applications, and social media sites include links to other websites or applications whose privacy practices may differ from our practices. If you submit personal data to any of those other website or applications, your information is governed by their privacy policies. We are not responsible for the privacy practices or the content of any websites or applications to which our websites, applications, and social media sites provide links. We encourage you to carefully read the privacy policy of any website or application you visit.

SOCIAL MEDIA FEATURES

Our websites include social media features, such as the Facebook 'Like' button, and widgets, such as the 'Share' button, or interactive mini-programs (the 'Features'). Features are either hosted by a third party or hosted directly on our websites. Your interactions with these Features are governed by the privacy policy of the company providing it. These Features may collect your Internet protocol address or which page you are visiting on our websites and may set cookies to enable the Feature to function properly, as further described by those companies’ privacy policies.

INTERNATIONAL DATA TRANSFERS

We are headquartered in the Malaysia but have global operations and affiliates. Accordingly, your personal data may be transferred to, stored, and processed in various countries, including those that are not regarded as ensuring an adequate level of protection for personal data under the laws in certain jurisdictions, such as the European Union, UK, Japan, and Israel. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

HOW TO CONTACT US

To exercise any privacy rights you have under applicable law, please click here. We will contact you if we need additional data from you to honor your requests.

If you have any questions, comments, or concerns about how we handle your personal data, please [email protected]contact us and we will try to resolve your concern.

If you have any questions, comments, or concerns about how we handle your personal data, please [email protected]contact us and we will try to resolve your concern.

PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time without prior notice. You can determine when this Privacy Policy was last revised by checking the updated date. We encourage you to periodically review this Privacy Policy to ensure you understand our privacy practices.

If we make any revisions that materially change the ways in which we process your personal data, we will notify you of these changes, for example by sending an email to the email address we have on file, before applying them to that personal data.

CONSENT

By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy.