JNE TOUR & TRAVEL SITES & SERVICES COVID-19 FLEXIBILITY PROMISE

Last updated on May 20, 2023

Book in complete confidence

In these unpredictable times our Covid-19 Flexibility Promise has been designed to provide a cushion around uncertainty, giving you the reassurance to book. We want you to travel with complete peace of mind, so should you need to make amends prior to departure we will do what we can to assist.

• You can choose to change your travel dates or transfer your booking to another person up until the point your final balance is due. We will not charge an administration fee, but your amendments will be subject to availability and the agreement of our suppliers, and any rate differences or non-recoverable costs will apply.
• Should the situation with regard to travel to your booked destination change due to Covid-related reasons, such as UK FCDO advises against travel, or the local authorities impose restrictive quarantine measures upon arrival, we will get in touch to advise as to whether we will need to amend your itinerary or cancel your trip.
• If you choose to cancel your booking our standard booking conditions apply.
• If we have to cancel your holiday for whatever reason we will give you a full refund and not a credit note.
• We suggest traveler get a comprehensive travel insurance that provides extensive Covid-19 cover for medical, cancellation and curtailment.